NOJA Power Privacy Policy
This privacy notice sets out the data processing practices of NOJA Power Switchgear, an Australian based technology business engaged in the activity of manufacturing and sales of electrical equipment.
As part of our commitment to ensuring that we service our customer requirements professionally and participate in the energy industry, NOJA Power does capture information regarding business entities, contacts, and individuals who have an association with NOJA Power.
This notice explains:
- What NOJA Power Does
- Your Contact at NOJA Power
- Why NOJA Power processes personal data and the legal basis for it
- Your rights as a data subject
- Cookie Policy and use
- Third Party website
- The security of the personal data that NOJA Power holds
- Changes to our Policy and Practice
- Copyright
- Our Liability and Terms of Service
What NOJA Power does
NOJA Power is an Australian manufacturing business who services the international market for medium voltage distribution switchgear and other technology products. We also provide support services, training and other activities which support the international energy industry such as the publication of technical articles.
To provide professional service and support to our international customer base, NOJA Power maintains records of our interactions and sales history with customer in the industry. In general, most interactions are with members of other business engaged in the energy industry, and our data recording practices are associated with maintaining functional business relationships.
NOJA Power provides a console for members of the public or other non-business associated individuals to subscribe to literature circulated by NOJA Power. For anyone joining our mailing list, they are free to unsubscribe at any time through the unsubscribe link at the base of the message.
Your Contact at NOJA Power
To discuss any matters regarding your data processing at NOJA Power, you can use the following contact details:
NOJA Power Switchgear Pty Ltd
16 Archimedes Place Murarrie, QLD, 4172
Tel: 07 3907 8777
Email: marketingHQ@nojapower.com.au
Why NOJA Power Processes Personal Data
NOJA Power collects and processes personal data in order to provide its goods and services. Our services include the management of commercial relationships, service contracts and delivering updates regarding products and services by NOJA Power.
In order to provide these services, we collect data directly from individuals through online enquiry forms, print and online applications, in email, over the phone and in person.
Who Has Access to Your Data
Internal teams at NOJA Power have access to your personal data for business purposes. Additionally, personal data related to quote requests may be shared with our distributor business partners to fulfill your service needs.
Data Processing
The following table shows NOJA Power’s Data processing activities in more detail:
| Activity | Purpose of Processing | Lawful Basis | Categories of Data Subjects | Categories of Personal Data | Recipients | Data Transfers | Retention Period |
|---|---|---|---|---|---|---|---|
| Managing Business Relationships | Keeping records, providing information upon customer request | Contractual | Customers, Partners | Name, Email, Phone Number, Country | Sales, Marketing | No | 2 years |
| Providing Learning Support and Content | Educational services | Contractual, Legitimate Interest | Customers, Partners | Name, Email, Educational Records, Country | Sales, Marketing, Service | No | 5 years |
| Providing Updates on NOJA Power Products | To send product updates, information, and newsletters | Consent, Legitimate Interest | Customers, Partners, Public | Name, Email, Country | Marketing, Sales | No | 5 years |
| Storage of order histories | Warranty/service requirements | Contractual | Customers | Name, Email, Order History, Country | Service, Contracts | No | Up to 30 years |
| Press Releases | To send product updates, information, and newsletters | Legitimate Interest, Consent | Customers, Partners, Public | Name, Email, Country | Marketing | No | 5 years |
| Being a NOJA Power customer for Publications | Bookings/registrations | Contractual | Customers | Name, Email, Booking Records, Country | Sales, Marketing | No | 2 years |
| Giving information about similar services | To send product updates, information, and newsletters | Legitimate Interest | Customers, Partners | Name, Email, Country | Marketing | No | 5 years |
| Making an Enquiry of NOJA Power | To respond to enquiries | Contractual | Customers, Partners | Name, Email, Inquiry Details, Country | Sales, Marketing | No | 2 years |
The legal basis for NOJA Power’s Personal Data Processing
NOJA Power relies on different legal bases for the processing of personal data according to our relationship with you and the purpose for which the data is collected, as below.
This information is provided in compliance with Article 6 of the General Data Protection Regulation (GDPR), which outlines the lawful bases for processing personal data.
Contractual:
We process personal data under the legal basis of fulfilling contractual obligations to our customers. Specifically, this includes:
- Managing and maintaining professional relationships with businesses and their representatives.
- Providing product information, services, and customer support.
- Handling inquiries, complaints, and service requests.
Legitimate Interest
We also process personal data under the legal basis of legitimate interests, which are carefully balanced against the data subjects' rights and interests. Our legitimate interests include:
- Providing technical information and industry news to our contacts.
- Keeping our partners and stakeholders informed about our activities and developments in the energy industry.
- Enhancing our services and offerings based on customer feedback and interactions.
Our legitimate interests are focused on the betterment of the energy industry and the provision of valuable information to our contacts. We do not use the data for any purpose that would override the data subject's interests, rights, or freedoms.
If you do not wish to receive these updates, the unsubscribe link is provided at the base of the email. A single click will flag your contact in our database as “do not email”.
Consent
NOJA Power seeks consent from people who enter data into our online forms as to whether they would like to receive further correspondence from us.
This is asked, as there may not be an established business relationship between NOJA Power and the business which the form-submitting person represents.
This consent information is stored within our IT system.
Data subject’s rights
We are committed to safeguarding the privacy of our customers and users. Regardless of your location, we process and protect all collected data in accordance with the General Data Protection Regulation (GDPR). This ensures that your personal data is handled with the utmost care and security.
To exercise these rights at NOJA Power we will need to confirm your identity. This may be by you providing your membership, student or subscriber number, date of birth or a form of ID such as a passport or driving licence so that we can verify that you are the data subject before releasing information to you.
The right to be informed – you have the right to be told about the collection and use of the personal data you provide. If you want to know more about this right, the ICO has more guidance on their website.
Right of access – you have the right to know whether we are processing your personal data, and to a copy of that data. We would need as much information as possible to enable us to locate your data. We will respond to your request within 28 days of receipt of your request. If you want to exercise this right, please contact us.
Right to rectification – you have the right to have any incorrect personal data corrected or completed if it is incomplete. You can make this request verbally or in writing. We will need as much information as possible to enable us to locate your data. We will look at any request and inform you of our decision within 28 days of receiving the request. If you want to exercise this right, please contact us at the contact details above.
Right to erasure – this right, often referred to as the right to be forgotten, allows you to ask us to erase personal data where there is no valid reason for us to keep it. We will look at any request and inform you of our decision within 28 days of receiving the request. If you want to exercise this right, please contact us and we will supply you an official form to request erasure of your data.
Right to restrict processing – you have the right to ask us to restrict processing of your data. We will look at any request and inform you of our decision within 28 days of receiving the request. If you want to exercise this right, please contact us at the contact details above.
Right to data portability – you have the right to move, copy or transfer your personal data from one IT environment to another. This right applies to data that you have provided to us and that we are processing on the legal basis of consent or in the performance of a contract and where that processing is by automated means. We will respond to your request within 28 days of receipt of your request.
Right to object – you have the right to object to our processing of your personal data based on (i) legitimate interests, or for the performance of a task in the public interests/exercise of official authority (including profiling); (ii) direct marketing (including profiling); and (iii) for purposes of scientific/historical research and statistics.
Legitimate interests/legal task – your objection should be based on your particular situation. We can continue to process the data if we can demonstrate compelling legitimate grounds which override your interests.
Direct marketing – you have an absolute right to ask us to stop processing for the purposes of direct marketing. We will action your request as soon as possible.
Scientific/historical research and statistics - your objection should be based on your particular situation. If we are conducting research where the processing is necessary for the performance of a public task, we can refuse to comply with your objection.
If you want to exercise this right, please contact us at the contact details above. If you want to know more about this right, the ICO has more guidance on their website.
Lodging a Complaint
If you have concerns about our data handling practices, we welcome you to contact us directly. However, you also have the right to file a complaint with a data protection supervisory authority. For EU residents, this is usually the authority in your country of residence. You can find the list here.
Data Breaches
In the event of a data breach, NOJA Power will promptly identify and contain the breach to prevent further unauthorized access or dissemination of personal data. Our IT team will assess the scope and impact of the breach.
Once the breach is contained, we will assess the risks associated with the breach, including the potential harm to data subjects. If the breach poses a risk to the rights and freedoms of individuals:
- Notification to Supervisory Authority: In compliance with Article 33 GDPR, NOJA Power will notify the appropriate supervisory authority within 72 hours of becoming aware of the breach. The notification will include details of the breach, its potential impact, and the steps taken to mitigate the risks.
- Notification to Data Subjects: In cases where the breach is likely to result in a high risk to the rights and freedoms of data subjects, NOJA Power will inform affected individuals without undue delay, as per Article 34 GDPR. The notification will include the nature of the breach, the likely consequences, and the measures taken to address the breach.
Post-incident, NOJA Power will review the effectiveness of its response and update its data protection and breach response procedures as necessary to improve future readiness and response.
Cookies:
NOJA Power’s websites use "performance cookies" that collect information about how you use our website. These cookies do not collect personal data but store your IP address, which allows us to only identify the country you are accessing the site from.
The cookies we use help us understand user behaviour on our website, enabling us to identify areas for improvement. Specifically, they allow us to:
- Analyse how our website is performing.
- Understand how easily users can access the information they are looking for.
- Make ongoing improvements to our services based on this data.
Your rights and choices in accordance with the GDPR and e-Privacy Directive:
- Consent: Upon your first visit to our website, you will be prompted with a cookie banner asking for your consent to use performance cookies.
- Withdraw Consent: You have the right to withdraw your consent at any time. Most web browsers allow you to manage your cookie preferences, and you can set your browser to block cookies if you wish.
- Transparency: You have the right to request information about how these cookies are used and what information is collected.
Cookies can be blocked or managed through your web browser settings. Please note that blocking cookies may affect the functionality of the website.
Third Party Websites:
Our Website may contain links to other websites that are outside our control and are not covered by this privacy notice. If you access other sites using the links provided, the operators of these sites may collect information from you that will be used by them in accordance with their privacy policy, which may differ from ours.
CRM and Data Security
We use Customer Relationship Management (CRM) systems that are compliant with the General Data Protection Regulation (GDPR) to ensure the highest level of security for your personal data. Our CRM systems have robust security measures in place, including data encryption and regular audits, to protect the data we collect and store.
The Security of the personal data that NOJA Power processes:
NOJA Power protects the personal data that it holds with technical and organisational security measures. Our cyber security arrangements and framework of data protection policies, procedures and training are kept under regular review to ensure that we keep the data we hold secure.
Changes to the Privacy Notice
This privacy notice was last updated on the 29th of September, 2023. It is regularly reviewed and will be updated when necessary. If we make any significant changes, we will communicate them to you.
Copyright
The Information and material contained in this site is subject to copyright which is owned by NOJA Power. For non-commercial purposes only, you may download a single copy of this site and where necessary for its use as a reference, make a single hard copy. Except as provided by the Copyright Act 1968 as amended or any other applicable laws, no part of this site may otherwise be copied, reproduced, adapted or transmitted in any form by any process without the written consent of NOJA Power Switchgear Pty Ltd.
Liability:
NOJA Power provides electronic services in good faith and NOJA Power is not responsible for any loss, damage, cost or expense incurred by you as a result of any error, omission or misrepresentation in relation to this site.
Further, NOJA Power is not responsible for any other sites you may access via this site. Any links provided to other sites are for convenience only and NOJA Power will not be responsible for any loss, damage, cost or expense incurred by you in accessing such other sites.